By selecting USPS First Class Mail as the chosen method of shipment, the customer understands the order is not insured and Bocal Majority is not responsible for lost or missing packages. Bocal Majority will not reship a lost or missing order if USPS First Class Mail is selected. The customer assumes the responsibility for lost or missing packages.
By selecting USPS Priority Mail or any UPS method of shipment, $100 in insurance is included. For lost or missing packages shipped via USPS Priority Mail or UPS, Bocal Majority will handle lost or missing packages on a case-by-case basis.
How to Make the Most of Your Reed!
Reeds are made from wooden cane and, like most organic materials, can be very sensitive to changes in temperature and humidity. We would like to offer a few reed care pointers to ensure that your reeds play well and are long-lasting.
- All reeds are made to be soaked in WATER before playing. For oboe reeds, soak only the cane portion of the reed. For bassoon reeds, the entire reed requires soaking. A good rule of thumb is to soak the reed while you are putting your instrument together. A reed can be over-soaked. 2-3 minutes for bassoon reeds or 1 minute for oboe reeds should suffice. Reeds should not be soaked in the mouth or under a water fountain. Reeds should NOT need to be soaked after playing and should be allowed to dry before putting them away.
- Reeds should be stored in a well-ventilated reed case. The tubes the reeds are shipped in are made to protect the reed in transit but are not ideal for storage. Reeds should be able to fully dry after use or bacteria and mold will begin to grow on the blades.
- Depending on the difference in temperature and humidity between Dallas and your location, the opening of the reed may change. The opening of the reed can drastically affect the pitch and response of a reed. If reed is too closed, soak the reed in WARM water. If the reed is too open, you can gently massage the BACK of the reed so that it closes a little. AVOID TOUCHING THE TIP OF THE REED!
Following these basic tips will help you prolong the life of your reeds. Remember that even with meticulous care, your reeds will not last forever! The typical lifespan of a reed (ON AVERAGE) is about 1 month, although each reed is different. Your reeds may last for a shorter or longer period of time depending on many factors, including proper care, the environment, playing time, and the structure of the reed itself (remember that reeds, being made out of organic material, are subject to an infinite potential of structural variations).
If your reed has been damaged during shipping, we will happily replace the reed. You have 24 hours after receipt of your shipment to inform us that you received a damaged reed or if there was any other problem with your order. Damaged reeds must be returned to Bocal Majority at the address listed on your receipt. If there is any issue with the reed upon arrival, please email [email protected]
Returns, refunds, or exchanges of reeds due to preference (too hard, too soft, tone, etc.) are not permitted due to the nature of the product. If you aren’t sure which reed you should try, give us a call and we can help guide you.
Returns of non-reed / non-cane merchandise are accepted within 30 days of purchase. To initiate a return, please contact us for RMA instructions.