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Customer support

In order to get help with an online order, please contact us within 24 hours of receipt of your order. You may contact us by phone or email.

 

Refund Policy

 

If your reed has been damaged during shipping, we will happily replace the reed as long as you contact us with in 24 hours of the delivery of the package to the provided address. You must contact us within 4 hours to inform us that you received a damaged reed or if there was any other problem with your order. Damaged reeds must be returned to Bocal Majority at the address listed on your receipt. If there is any issue with the reed upon arrival, please email [email protected].

Returns, refunds, or exchanges of reeds due to preference (too hard, too soft, tone, etc.) are not permitted due to the nature of the product. If you aren’t sure which reed you should try, give us a call and we can help guide you.

Returns of non-reed merchandise are accepted within 30 days of purchase as long as the item is in new to like new (resellable) condition. To initiate a return, please contact us for RMA instructions. Shipping paid by the buyer.